FAQ
Welcome to the SENA Frequently Asked Questions page. We are here to make sure your experience with us is a good one. If you still need help after reading this, get in touch and we will take care of it.
1. How long will it take to receive my order?
Handling time is 1 to 2 business days, transit time is 5 to 7 business days, and estimated total delivery is 6 to 9 business days. Full details are in our Shipping Policy.
2. Do you offer free shipping?
Yes. Every order ships free within the United States, with no minimum spend. See our Shipping Policy.
3. Where is SENA located?
SENA is a United States based online business operating from Sheridan, Wyoming. We offer a curated selection of long lasting leggings with shipping available within the United States.
4. What if I receive a defective product?
We replace defective items at no cost to you. Contact us within 30 days of receiving your order and we will arrange it. See our Return and Refund Policy.
5. Can I cancel my order after it is placed?
Yes, within 24 hours of placing it. Contact support as soon as possible, because once an order enters processing we cannot guarantee cancellation.
6. What is your Return and Refund Policy?
Returns are simple and hassle free within 30 days of delivery. The full process is in our Return and Refund Policy.
7. When will I receive my refund after returning a product?
Once your return arrives and passes inspection, your refund is initiated to the original payment method within 7 business days. Your bank or payment provider may take a little longer to post it. See our Return and Refund Policy.
8. Do you offer any warranties or guarantees?
Yes. Every purchase carries a 30 day warranty. Details are in our Return and Refund Policy.
9. How can I contact customer support?
Through our Contact Us page, or directly at info@wearsena.com.
10. Do you ship internationally?
Not at this time. We ship exclusively within the United States.
11. Do you have a physical store location?
No, SENA is online only. That keeps our pricing competitive and lets us carry a wider selection.
12. Can I place a bulk order for my business or organization?
Yes. Contact customer support and we will put together pricing and details for you.
13. What is the process for exchanging a product?
Email us and we will set up an exchange for a different size, color, or product. Full instructions are in our Return and Refund Policy.
14. How can I track my order?
Once your order ships, you can follow it on our Order Tracking Page.
Contact Us
Store Address: 1010 Avon Street, Sheridan Wyoming 82801, United States
Store Email: info@wearsena.com
Store Phone: +13073407989
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (MDT)
We do our best to reply to your e-mail within 1 to 2 business days.
